Refund terms | eMall Global


Refund terms

You will be entitled to a full refund if:

  • More than 60 days since the purchase date have passed and the product has not been delivered. This period may be temporarily extended in specific cases. You will be notified about any such extension before your order is accepted.
  • Product quality is significantly worse than that in the relevant product description (the item is defective, damaged (if such circumstances are not specifically noted in the description) or the information provided in its description turns out to be substantially incorrect) on Website and there is no way you can enjoy the product properly
  • You have changed your mind on the purchase within 14 days of receiving your product and you have not used the product or done anything to it that makes it no longer saleable as new. Please note that you must return each item in the same condition in which you received it. This means that new items must be returned new, unused and complete. Used items must not have any additional signs of use or damage.

You should return the product to the merchant. Don’t forget to contact our customer support team to clarify the return address before you return the product, otherwise eMall Global reserves the right to reject your refund request. Only after the support team has received a proof of the return shipment can a refund be considered. We aim to respond to all requests within 72 hours upon receiving.
The following products cannot be returned unless received defective:

  • Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
  • Sealed audio or video recordings or of sealed software (incl. video games) if unsealed by you after delivery;
  • Sealed audio or video recordings or of sealed software (incl. video games) if unsealed by you after delivery;
  • Goods which may deteriorate or expire rapidly;
  • A service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started;
  • Digital content (including apps, digital software, e-books, MP3, etc.) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started.
    Goods damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.) and/or by misuse or activities other than the intended purpose are also not returnable.
    eMall Global does not cover the shipment costs of returns.
    You may be entitled to a partial refund if:
  • Product quality is slightly different than that in the relevant product description and you are still able to enjoy the purchase.